Date: 22/4/2025
- Unless stated otherwise, workmanship on products of HQ Link is covered by a lifetime warranty from the original date of purchase.
- A 12-month warranty applies to products, components, or materials that are not manufactured by HQ Link, commencing from the date of collection or delivery.
During this period, HQ Link will repair or replace the Goods if they are found to be defective due to faulty workmanship or materials.
- This warranty does not apply to Goods that have been:
(i) Misused, improperly installed, handled, neglected,
(ii) Repaired, modified, or tampered with without prior written authorisation from HQ Link;
(iii) Subjected to normal wear and tear, corrosion, rust, or cosmetic damage (e.g., surface scratches or marks that do not affect functionality);
(iv) Damaged due to theft or attempted theft, including forced entry or vandalism;
(v) Sold as clearance, promotional, final stock, or discounted items, unless otherwise agreed in writing by HQ Link;
(vi) Used for purposes not intended or in a manner inconsistent with HQ Link’s installation or usage instructions;
(vii) Damaged during third-party transport or installation, where such services were not arranged or performed by HQ Link.
Additionally, surface marks, blemishes, or scratches that appear during use — or are present upon delivery — are not covered under warranty unless reported in writing with supporting photo evidence within 12 hours of receipt of the Goods.
- To make a warranty claim, the Customer must:
(i) Notify HQ Link in writing during the applicable warranty period;
(ii) Provide proof of purchase (e.g., invoice or receipt); and
(iii) Submit clear photo(s) or video(s) showing the defect or issue with the Goods.
4.1 HQ Link may request the return of the Goods for further inspection. All warranty claims are subject to HQ Link’s assessment and written approval.
4.2 Unless the defect is confirmed to be HQ Link’s responsibility, the Customer is responsible for the cost of returning the Goods.
4.3 If, upon inspection, the issue is found not to be a manufacturing defect or covered under warranty, all associated costs (including return shipping, labour, and parts) will be borne by the Customer.
5 Warranty Repairs
5.1 HQ Link may, at its sole discretion:
(i) Repair or replace the Goods; or
(ii) Repair or replace only the faulty part(s), depending on the nature of the defect.
HQ Link prioritises repair over replacement where reasonable and practicable.
5.2 Any warranty-related repair work must be:
(i) Performed by HQ Link or an authorised representative;
(ii) Approved in writing by HQ Link prior to commencement;
(iii) Carried out at HQ Link’s designated workshop or factory, unless otherwise agreed in writing.
5.3 If the Goods are required to be returned to HQ Link for warranty repairs, the Customer is responsible for all associated transportation costs unless otherwise agreed.
5.3 HQ Link is not liable for any loss, damage, or delay occurring during transit arranged by or on behalf of the Customer.
5.4 This warranty covers the repair or replacement of defective Goods only, and does not extend to any indirect, incidental, or consequential loss or damage, including but not limited to loss of income, downtime, or third-party charges incurred during the repair process.
5.6 Any unauthorised repair, alteration, or disassembly of the Goods will void this warranty.
6 . Changes to This Policy
HQ Link may update this Refund and Return Policy at any time. The latest version will always be posted on this page, with the effective date clearly stated.
Any updates apply to purchases made after the policy is amended.
