Date: 22/4/2025
Welcome to HQ LINK Pty Ltd. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [www.hqlink.com.au] or engage with our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, shipping and billing address.
- Order Details: Custom specifications, product preferences, and purchase history.
- Website Usage Data: IP address, browser type, device information, pages visited, time spent on site (via cookies or analytics tools).
- Communication Records: Emails, messages, or other interactions with our team.
2. How We Use Your Information
We use the collected information to:
- Process and fulfil your orders
- Communicate with you about your order or inquiries
- Improve our website and customer experience
- Send you updates, promotions, or important notices (only if you’ve opted in)
- Comply with legal obligations
3. How We Share Your Information
We may share your personal data with:
- Payment processors (for secure transactions)
- Courier or logistics providers (for delivering your orders)
- IT service providers (hosting, website management, etc.)
- Government or legal authorities if required by law
We do not sell or rent your personal information to third parties.
4. Cookies and Analytics
Our website uses cookies and third-party analytics (e.g. Google Analytics) to understand user behavior and improve functionality. You can manage or disable cookies through your browser settings.
5. Data Security
- We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can be completely secure — we encourage you to take precautions as well.
6. Your Rights
You have the right to:
- Access or correct your personal information
- Withdraw consent for marketing communications
- Request deletion of your data (subject to legal obligations)
8. Changes to This Policy
- We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.
